Privacy Policy

Privacy Policy Last Updated: 28/05/2025 Please note if paying by card your details are stored to enable future payments of remaining balance or any damage payment to be processed automatically. All Access Education Group Pty Ltd ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you make bookings online through our website or associated booking platforms. 1. Information We Collect When you make a booking online, we may collect the following personal information: Full name Email address Phone number Address (if required for event location or invoicing) Student name and age (if applicable) Payment details (processed securely via third-party payment processors) Any other information you voluntarily provide (e.g., allergies, medical notes, accessibility requirements) 2. How We Collect Information We collect personal information through: Online booking forms Email correspondence Payment and invoicing systems Direct communication via our website or social media 3. Why We Collect Your Information We collect your personal information for the following purposes: To confirm and manage your booking To communicate event details, updates, or cancellations To respond to your inquiries and provide customer support To process payments and send invoices To ensure participant safety and deliver appropriate services To comply with legal or regulatory obligations 4. How We Store and Protect Your Information We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encrypted payment gateways, and limiting access to your data to authorised personnel only. 5. Third-Party Services We may use trusted third-party service providers (e.g., payment processors, booking systems) to assist with operations. These providers are only given access to the information necessary to perform their services and are required to comply with privacy standards. We do not sell, rent, or trade your personal information to any third parties for marketing purposes. 6. Cookies and Website Analytics Our website may use cookies and analytics tools (e.g., Google Analytics) to collect information on website traffic and user behaviour. This helps us improve user experience and service delivery. You can disable cookies through your browser settings. 7. Access and Correction You may request access to your personal information or ask us to correct any inaccuracies by contacting us at the details below. We will respond within a reasonable timeframe, in accordance with the Australian Privacy Principles. 8. Children’s Privacy We only collect children’s information (e.g., name, age, allergies) from a parent or guardian for the purpose of educational bookings and workshop participation. This information is used solely to provide safe and appropriate educational experiences. 9. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly. 10. Contact Us For any questions or concerns about this Privacy Policy or your personal information, please contact: All Access Education Group Pty Ltd Email: admin@allaccesseducation.com.au Phone: 0492895723